Q: Who is your mail service provider and what type of shipping methods do you use?
A: We ship most orders via UPS Ground.
Q: When will I get my order?
A: We would love to get you your order ASAP, however some orders may take up to 2-3 weeks if we don't have the item in hand at the time of release. If you suspect that your order is lost, please contact us immediately.
Q: How will I know when my order has shipped?
A: You will receive a tracking number as soon as your order has been processed for shipment.
Q: I actually live in Chicago. Can I pick up my order at the Gallery?
A: You sure can! Please contact us before placing your order and we can get you all sorted out. We'll email you as soon as it's ready.
Q: Do you ship internationally?
A: Yes! Please note that international shipments may take a little bit longer to arrive. Import duty and tax charges are not included in the shipping price. Rates my vary based on Country, our base rate for international shipping is $40.
Q: I received my item and it was damaged. Is it possible to get a replacement?
A: Oh no! Most of the time, yes. Contact us as soon as possible if you have any issues with your order. Be sure to include your order number and a brief description of the issue. Please understand that after 30 days of receiving your order, we may be limited as to what we can do for you.
Q: I had a change of heart. Can I get a refund?
A: After an order has been processed and shipped, our sales are final. Sorry. We rely on you to take responsibility for your purchase decision and commit to it. If there’s no legitimate reason to refund your order (such as damage) or you can’t supply evidence that it was made incorrectly or unjustly, then you're just going to have to live with your decision.
Q: Are there any requirements/deposits for large orders?
A: We require a 10% deposit on all work over $1000.
Q: Is there a minimum production run?
A: All jobs are quoted at a minimum of 50 posters. We can print a run of 5, but you’ll be charged the rate of our minimum, 50 posters.
Q: How long will an order take to print?
A: Turnaround times vary depending on our current workload. Depending on the size and scope of the project, we can typically have a job completed within 10-15 business days of submission, not including shipping. We include turnaround times with every estimate, but we encourage clients to submit orders as far in advance as possible to avoid any hiccups. Shipping terms and times are negotiated on a project by project basis, depending on the client needs.
Q: Can I make it shiny?
A: We can make just about any color metallic by adding a powder to the ink. Please note that this is comes at an added cost.
Q: Can you set this up for me?
A: We totally understand that setting up separations and adding trapping can be a bit daunting. Our team can handle it for you, at $50/hour, with a minimum of $50. We do not distribute the printer files we make, but we will keep them on file in case you’d like to reprint them with us.
Q: Can it glow in the dark?
A: Sure! Please note where you’d like glow inks to be used in your file, and don’t hesitate to ask us if you have any questions about these inks.
Q: Can I have extras?
A: We almost always have overage on a job, but not 100% of the time. Please order the exact number of prints you need!
Q: Can it be on different paper?
A: Of course! We can print on just about any kind of paper, and have great relationships with top-notch paper manufacturers, who can help us find the right fit for you. Our default white paper is 100# Cougar Natural, but we regularly print on French Paper, and have printed on holographic and metallic papers, too.
Q: Can you print on other sizes than 18”x24”?
A: For sure. We can print as large as 26”x40,” and just about as small as you’d like. We start with 20”x26” master sheets, which can be further divided to accommodate smaller posters, invites, or cards. With smaller sizes, please note that there will be a higher cutting cost. Please get in touch with us regarding smaller cuts for an estimate.
Q: Can you split a fountain?
A: Definitely, at an extra cost. Due to the handmade nature of split fountains, we cannot guarantee exact blends as they appear on your computer, and the fade will vary slightly from print to print. Please note where you would like a split fountain on your files.